|About Us We are committed to supplying our customers with goods that are either difficult to source or too expensive to buy elsewhere. If you have any suggestions or comments please email us at email@example.com|
You can phone on 01462 677511 or our registered office
1 Focal Point
Letchworth Garden City
Tel: 01462 683344
Tel: 01462 677511
Our company registration number is: 04895844 and our UK Vat registration number is 828738976
See REACHING US for our address etc.
|Making A Purchase Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping basket, you will be bounced back to make another purchase but do not worry just go to the shopping basket at any time to ammend, cancel or check your purchases. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.|
As deliveries will be made by a courier (usually BusinessPost) then please give us as much information on your address as possible.
MINIMUM ORDER. Unfortunately due to labour and packaging costs we have had to apply an £10.00 excluding vat and carriage minimum order charge. It costs us on average over £5.00 to pick and pack an order.
You will not see the PADLOCK on our site until you pass our checkout, you then enter the Worldpay site. Worldpay handle all our credit and debit card transactions. We feel you are then in very safe hands and we do not have access to your card details.
If you prefer you can also now pay using PAYPAL. You would have to use this method if you are paying with AMEX.
We accept Visa, Mastercard, Switch, Solo and Delta and Visa Electron. If you do not wish to enter your Credit or Debit Card details on-line then when you get to the site checkout select the option SEND CREDIT CARD DETAILS SEPARATELY and we will call you for them.
We not not offer terms, however we will supply to Schools, Colleges, Police authorities and any other government bodies or local authorites on receipt of a purchase order (the minimum value of which must be £50.00 excluding VAT and carriage.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Please note carriage charges quoted only apply to the regions specified.
The width of some of our narrower Mesh and Tarpaulins can come up to 100mm - 125mm short on one dimension due to the width of the material we use to make the sheets. If you require an exact size please let us know.
Should you have a complaint, please address this in the first instance by emailing firstname.lastname@example.org
|Shipping And Handling For Orders within the UK Mainland except the Highlands, Our BusinessPost (UK Mail) contract is 1 to 2 working days. 2 is usually the worst case scenario. This is not always the case where the item is awkward or large (e.g. a roll of bubble wrap or a huge tarpaulin).|
Costs are unfortunately higher for the Islands and Highlands and these destinations can take a couple more days.
Highlands are defined by our couriers as AB31 - AB38, AB40 - AB56, HS, IV, PA21 - PA78, ZE, PH4 - PH50, KA27 - KA28, KW, IM.
Packaging and Carriage costs are:
£6.50 plus vat per order up to £150 order value (excl vat)
Orders over £150.00 exlusive of VAT are carriage free within the UK mainland.
Unless you require next day etc. NEXT DAY AND SATURDAY OPTIONS ARE AVAILABLE IN THE CHECKOUT.
Rolls of Bubblewrap (100mtr x 1500mm) Greenhouse insulation and some other bulky or lengthy products, cannot be guaranteed on a next day service. It may well happen even on a standard service, but due to the dimensions of these products UK Mail cannot guarantee this service.
Rigid plastics are only available to the UK mainland.
Next day requests must be received by 12:00 noon.
Please note Next day on Friday means next working day which is Monday.
If you require a Saturday delivery you must select Saturday AM.
Any faulty or short deliveries must be notified within 3 working days otherwise claims cannot be considered.
We regret we are unable to offer a postal service, all our UK parcels are sent via UK Mail or Tuffnelst. Although on small orders carriage may seem excessive, this is the ammount we have to pay.
Although UK Mail is our preferred carrier we may select an alternative to enable a better service.
For orders to Northern Ireland and The Channel Islands it is necessary to charge £22 carriage.
Other areas are available and can be viewed in the checkout.
For orders to the US and Europe unless that country is listed we would have to quote on an each order basis.
Please note that under no circumstances will we be held reponsible for consequential losses.
|Delivery Schedule We deliver your order right away. We will normally despatch your order same day or certainly within 48 hours (Except weekends and public holidays). Our carrier will deliver in 1/2 working days. International orders are generally received in under 28 days. Packages are trackable online from the afternoon of despatch.|
Please note that netting cut to size or large bulky items usually take longer. Edged nets for example can take up to 10 days.
We can offer a next day service with a small additional charge. Unfortunately this service is only available in the UK Mainland and not on all products.
Please phone if you are unsure. Tel: 01462 683344 Or 01462 677511
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added.|
|Credit Card Security Credit and Debit card transactions on line are handled by Worldpay or Paypal, you can make the choice after completing your details in the checkout. Worldpay (Now renamed RBSWorldpay) are part of The Royal Bank of Scotland and we do not have access to your card details. If you phone your order through to us you will need to be prepared to sometimes answer security questions such as third, fourth and fifth letters of your password. These are measure put in place by the card providers and we have no control over them.|
|Guarantee We guarantee your satisfaction. All of our products come with a 12 month guarantee, subject to conditions. Certain pond liners have lifetime guarantees. |
Where nets are used for safety reasons it is the responsibility of the fitter/contractor to ensure that sufficient anchorage is provided and that the net is adequate. No guarantees are given by us unless expressly provided in writing at your request. And then only when that net meets the required standard.
None of our statements effect your statutory rights.
|Finding Us If you would like to contact us, please email us email@example.com, alternatively, you can phone on 01462 682663 or 01462 677511 (International +44 <phone without first zero>) or write to us at - |
1 Focal Point,
Letchworth Garden City,
Personal callers, Collections and Deliveries should also be made to the above address. Please check first on 01462 683344. or 01462 677511
Allplas.co.uk Limited do NOT send random marketing emails to personal email addresses (spam).
Allplas.co.uk Limited conforms with the requirements of the Data Protection Act, 1998.
Allplas.co.uk Limited, Do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
|Returns Policy Provided that the goods you have purchased are in the same condition and packaged as they were when you received them, and you return them within 28 days of purchase, we will happily either exchange them for goods of the same value or give a full refund. |
If we have made a mistake, then we will collect any products that are wrong and make a full refund including carriage.
Refunds for goods returned through no fault of ours will subject to a handling charge of 15% and it is the customers responsibility to return the product. The original carriage charge cannot be refunded.
Products sold by the metre that have been cut from a bulk reel or nets, tarpaulins etc. that have been produced specially for your order can only be returned for a refund by prior agreement with us and a handling charge will be discretionary.
Please be aware that under no circumstances will we be held reponsible for consequential losses.
None of the above effects your statutory legal rights and if you have any queries please give us a call.
|Remittance Terms Card payment with order. Cheques can be mailed with an order should you prefer this method.|
Government bodies, Hospitals, Schools, Colleges etc. can provide a purchase order and settle thier account in 30 days.